Compliment or Complaint Forms       

To file a compliment or a complaint on a Employee of the New Boston Police Department please click on the link provided and download the form and fill it out and mail back to the attention of the Chief of Police Office or you can bring it into the Police Department and ask to speak with a Supervisor.


The Citizen complaint form is designed to provide people with a way to express their concerns about police service. This system provides a fair, factual, and objective review of an individual’s concern.


Note: Complaints about the underlying reason for a traffic citation or criminal arrest must be resolved by the court and cannot be investigated as a complaint against a Police Officer. However, if a Police Officer used excessive force, or was rude to you, or your rights were violated, or you are a victim of racial profiling can be investigated through this process of filling out the complaint form.


There are instructions on the form to read and follow and you can either bring the form into the Police Department and request to see a Supervisor or can be mailed into the Police Department at the attention of the Chief of Police Office and then a assigned Investigator will be contacting you to go over your complaint and concerns.


Outcome of Findings


Sustained– The accusation is supported by evidence. Depending on the severity of the action, a sustained finding may result in disciplinary action. A letter will also be placed into the Employee’s personnel file .


Not Sustained– There is not enough evidence to either prove or disprove the accusation. Unfounded there is no evidence to support the accusation.


Exonerated– The accusation is true, but the action taken by the employee was legal and appropriate for the situation.


Policy/Procedure– The accusation was clearly about the proper use of an approved department policy or procedure.


Cancelled for Cause– The alleged misconduct could not have occurred or the person named in the complaint is not a department employee.


Unable to Resolve– There is not enough information to complete an investigation.